How do I place an order online?
- Find the items you would like to buy by either browsing through our categories, or searching based on a keyword of your choice.
- Add the products to your cart by clicking on the ‘Add to cart’ button.
- View your cart, and once you are happy proceed to checkout.
- Login and confirm your details if you have previously registered an account, or follow the prompts to check out as a guest.
- Enter your payment details and click ‘Pay now’ to complete your purchase. We’ll then send you an email confirming the details of your order.
Do I need to register before purchasing?
No, you don’t need to register first. If you prefer, you can check out as a guest, and we won’t create an account for you. There are advantages to registration, though, such as a simpler checkout and easier order tracking for future updates.
Can I change or cancel an order?
Unfortunately, you cannot cancel an order once it has been placed as orders are closed to ensure efficient processing and delivery.
When will my order ship?
In Stock Orders typically ship within 1-2 business days. Please allow an extra day after a public holiday.
This product is marked – “Sold out, check back later!”. Can you provide an ETA?
No, as this status means we are waiting for an ETA. Once known, the listing will be updated.
How do I return a faulty item under warranty?
You can apply for a warranty return by logging into your account and going to the Return and Services section. Simply complete the Apply for Warranty form and you will be issued with an RA number and instructions on how to return your item.
The ETA changed – why?
ETAs are estimates and can change for many reasons – eg supplier delays, shipping delays, wharf/customs delays, etc. Nevertheless, our estimates are usually quite accurate and you will be updated if there are any changes.
How do I return an item because I’ve changed my mind?
You can apply for a change of mind return by emailing us at firstname.lastname@example.org. Simply notify us and return the goods to us within 30 days of receiving them. Please note that a 15% restocking fee may apply for opened products.
We are unable to accept a change of mind return on wearable devices that have been opened, clearance items, special orders.
I have accidentally damaged a product – what can you do to help?
Physical damage is generally not covered under the manufacturer warranty but we will try to help you out where we can. Please email email@example.com with photos of the damage and we can advise what we can do.
What if I am not home when the courier attempts delivery?
If no one is available at the delivery address a card will be left and the parcel will be taken to a local post office or courier depot for collection. If the item is not collected within 2 weeks, it will be returned to us and a $16.50 returned to sender fee will apply.
Can you deliver to Parcel Lockers?
Yes, provided the payment method used is PayPal or direct deposit.
What happens if my order goes missing or is damaged in transit?
In the unlikely event that this happens, we will lodge an inquiry with the courier who will conduct a thorough search and provide a response generally within 4 business days. If the parcel cannot be located we will re-ship your order at no cost to you. If you receive an item that is damaged we will arrange a pre-paid consignment label for the goods to be returned and organise a replacement to be shipped out to you.
How do I change or cancel my order?
If you have a made a mistake or changed your mind about your order you can request a change or cancellation provided the order is still in a status of Pending or Awaiting Payment, an option of ‘Request Change’ or ‘Request Cancellation’ will be available in your order history page if this is the case. Once our warehouse team has begun processing your order, we are unable to make changes or cancel the order.